Frequently asked questions

How do I search for products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are the shipping costs calculated?

We work closely with suppliers to source products with low shipping costs. This allows us to operate a cheap delivery charge of £2.99 on all orders <£30GBP. All orders greater than £30GBP are eligible for free shipping! For more expensive and bulky items we build in the extra costs shipping costs to the overall product price.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • Product you received was not as described.
  • The item you received that was assured to be genuine was actually fake.